Shipping policy
Pool Paint Online – Shipping & Delivery Policy
1 Where we ship
We ship to street addresses in every Australian state and territory: Victoria, New South Wales, Queensland, South Australia, Western Australia, Tasmania, the ACT and the Northern Territory.
- We do not deliver to PO boxes, parcel lockers or international addresses.
- All products are Class 3 Flammable Liquids (dangerous goods) and move by approved road freight only. They cannot go by post or air.
- You can also collect from our shop at 2/25 Jersey Road, Bayswater VIC 3153, Monday to Friday 9am–4pm.
2 Order processing
- Dispatch window: In-stock orders received before 11am Melbourne time are usually packed within 1–2 business days.
- Custom-tinted or special-order items may take up to 14 business days.
3 Estimated transit times ¹
| Delivery state | Business days after dispatch |
|---|---|
| Victoria | 2–3 |
| New South Wales, ACT | 2–3 |
| Queensland | 3–4 |
| South Australia | 3–4 |
| Tasmania | 3–4 |
| Western Australia | 4–7 |
| Northern Territory | 4–7 |
¹ Times are to metro and regional centres and exclude the processing period, public holidays and events outside our control (weather, strikes, Bass Strait ferry delays). Remote and island addresses take longer and the carrier will advise.
4 Tracking & delivery
- A tracking link is emailed once your consignment is created.
-
Authority to Leave (ATL) is the default. Unless you select “Signature Required” at checkout, the driver may leave the goods in a safe place.
- When ATL is granted, risk of loss or theft passes once the carrier records the delivery scan.
- Re-delivery or redirection fees apply if freight is returned because the address is incomplete or unattended (signature service).
5 Shipping charges & surcharges
- Live freight quotes (including GST) are shown at checkout for all Australian postcodes.
- Bulky, palletised or >250 kg dangerous-goods consignments may attract a manual surcharge – we will confirm the amount before dispatch.
- Remote-area or island surcharges levied by carriers (e.g. King Island, Flinders Island) are passed through at cost.
6 Risk, loss & damaged goods
- Title to the goods passes on receipt of full payment; risk passes at delivery (or ATL scan).
- Report transit damage or missing consignments to us within 48 hours (include photos/consignment details); we will arrange a remedy in line with the Australian Consumer Law.
- Minor cosmetic dents to tins are common in dangerous-goods freight and do not affect product performance; claims are assessed accordingly.
7 Delays
Delivery dates are estimates only. Pool Paint Online is not liable for indirect or consequential losses caused by late delivery, but we will actively assist with tracking and escalation.
8 Need help?
Email sales@poolpaintonline.com.au or call 03 9720 8777 (Mon–Fri 9am–4pm Melbourne time) with your order number and postcode.
Last updated October 2026.